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Cancellation Policy

BOOKING TERMS

If you cancel within 7 days of tour date you will incur a 100% cancellation fee. Cancellations made with more than 7 days notice incur an administration charge of 30% of total booking fee. We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

If we need to cancel due to poor or unsafe weather conditions on the Tongariro Alpine Crossing, we offer a transfer on your ticket to another day that suits you or a full refund. You must email the office for this refund or transfer to occur. 

Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking. For amendments of bookings, additional charges, or a refund, charges may apply depending on the nature of the booking amendment.

NO SHOWS

No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at the venue of the operator with the appropriate vouchers issued for that booking on the day and/or time booked. When winter arrives in the form of snow and ice on the track, we may need to cancel your summer option and invite you to rebook as a winter time option.

CONDITIONS OF USE

You have booked a date and pick up location only. You MUST call the day before to select your pick-up time from those available on the day and to confirm pick up point eg accommodation.

Please prepare yourself for conditions on the Tongariro Alpine Crossing adequately.

Hire gear is available on the bus if you do not have what you need. This service is for early return shuttle options only.

 

We offer 100% refund jackets that are returned unused. We would rather you take it and not need it, than need it and not take it.

Please be waiting out on the road side at least ten minutes before the bus is due so that you do not miss the bus. If you miss the bus there is no refund.

We go by and share a Met Service weather report. We do not take responsibility for a change in the forecast.

E-mail:

info@tongariroexpeditions.com