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Our Cancellation Policy


No refunds given for Ketetahi one way shuttles up to a week before the trip is scheduled to go ahead. We reserve the right to change pick up times to maximize efficiency.  Please check emails to ensure you receive messages about any change in pick up time.

Once confirmed, our Taupo return transport is not refundable.  There is a minimum of 10 to confirm this goes ahead.  Therefore a cancelation effects other travelers.  Transferring your booking to another day can only be approved if it does not effect the status of the trip you originally booked.

If we need to cancel due to poor or unsafe weather conditions on the Tongariro Alpine Crossing or any other reason, we offer a transfer on your ticket to another day that suits you or a full refund. You must email the office for this refund or transfer to occur. 

Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking. For amendments of bookings, additional charges, or a refund, charges may apply depending on the nature of the booking amendment.


No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at the venue of the operator with the appropriate vouchers issued for that booking on the day and/or time booked. Make sure you are waiting at your pick up point, outside and visible, well before departure time.


You have booked a date and pick up location only. You MUST check your emails the day before in case there is any reason we need to communicate with you.

Please prepare yourself for conditions on the Tongariro Alpine Crossing adequately.


We go by and share a Met Service weather report. We do not take responsibility for a change in the forecast.