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Our Cancellation Policy


If you cancel the day before you trip up to 5pm we will offer a full refund.  If you cancel after 5pm there is no refund given.  No refunds are given if you cancel the day of the booking.

If we need to cancel due to poor or unsafe weather conditions on the Tongariro Alpine Crossing or any other reason, we offer a transfer on your ticket to another day that suits you or a full refund. You must email the office for this refund or transfer to occur. 

Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking. For amendments of bookings, additional charges, or a refund, charges may apply depending on the nature of the booking amendment.


No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at the venue of the operator with the appropriate vouchers issued for that booking on the day and/or time booked. When winter arrives in the form of snow and ice on the track, we may need to cancel your summer option and invite you to rebook as a winter time option.


You have booked a date and pick up location only. You MUST check your emails the day before in case there is any reason we need to communicate with you.

Please prepare yourself for conditions on the Tongariro Alpine Crossing adequately.

Hire gear is available on the bus if you do not have what you need. This service is for early return shuttle options only. If you are getting picked up from Ketetahi hire gear is not available.  But email us if urgent and we may be able to work something out on a case by case basis.


We offer 100% refund jackets that are returned unused. We would rather you take it and not need it, than need it and not take it.

Please be waiting out on the road side at least ten minutes before the bus is due so that you do not miss the bus. If you miss the bus there is no refund.

We go by and share a Met Service weather report. We do not take responsibility for a change in the forecast.