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Privacy and Cookie Policy

Your privacy is important to us. This privacy policy (“Policy”), explains how we collect, process, use, store and disclose your personal data, as well as your rights.  

1. Who we are  
1.1 TAUPO FUN LIMITED (trading as Tongariro Expeditions) is a popular and successful tourist company operating within the geothermal region of the Central North Island based in Taupo, New Zealand.  
1.2 Together we are the data controllers for the purposes of this policy. 
1.3 We also use independent agents and licensees when providing our services.  Those entities are not covered by this Policy and we are not responsible for their policies and actions. 


2. The data we collect  
2.1 We may collect, use, store and transfer personal data about you  as follows:  

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth, age, gender, driver’s licence, passport details, security camera recordings and recordings of telephone conversations.  
  • Contact Data includes address, telephone numbers and email address.  
  • Financial Data includes payment card details.  
  • Transaction Data includes details of your previous bookings with us, payments to and from you and other details of products and services you have purchased from us.  
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.  
  • Location Data includes global position system vehicle tracking and diagnostics (telematics) and other location information obtained from smartphones, tablets, satnavs or other devices that monitor your current and previous geographic locations.  
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  
  • Usage Data includes information about how you use our website, products and services.  
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.  
  • Vehicle-sourced Data includes information collected by data systems within a vehicle about its condition and performance (including mileage, fuel and other operational data). 

2.2 We also collect, use and share statistical, demographic or similar data, which may be derived from your personal data but is not personal data as it does not directly or indirectly reveal your identity.  
2.3 Refusal to provide your personal data: You do not have to provide your personal data when we request it, but if you choose not to, we may advise you that we may not be able to enter into or perform any contract with or for you. 


3. How we collect your personal data  
3.1 We use these methods to collect personal data from and about you:  

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms on our websites and mobile applications, on third-party websites or in paper form or by corresponding with us by post, phone, email or otherwise. That includes personal data you provide when you:

o make an inquiry or booking with us or otherwise apply for any of our products or services 

o purchase a product or service from us  o create an account on our website or mobile applications

o subscribe to our services or publications  o request marketing to be sent to you 

o enter a competition, promotion or survey (including on third party social media platforms) 

o give us feedback 

o enter our premises on which security cameras are operating 

o speak to us on the telephone   

  • Automated technologies or interactions. As you interact with our website and mobile applications, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.  

 

  • Third parties or other sources. We may receive personal data about you from third parties:  

o Technical Data from analytics providers such as Google and advertising networks. 
o Identity and Contact Data when you make a booking or apply for our products or services through a third party (such as a travel agent), through interactions (including transactions) with our service providers.

  • Unsolicited personal data. If we receive personal data that we have taken no active steps to collect we may keep that personal data if it is reasonably necessary for one or more of our functions or activities or destroy it if it is lawful and reasonable to do so.  

 

4. How and why we use your personal data  
We will only use your personal data when the law allows us to and in the circumstances and for the purposes we have set out.  


5. Marketing  
5.1 We provide you with choices about how your personal data is used for marketing and advertising purposes.  
5.2 You will only receive marketing communications from us if you have opted in or consented to receiving those communications. We may use your personal data collected in those circumstances to contact you and keep you up to date with the latest news, events, special offers and promotions, including by email, text messages or post.  
5.3 You can update your subscription preferences or unsubscribe from marketing communications at any time by following the update preferences or unsubscribe instructions provided in each such communication. 
5.4 We may display advertising for you to see on third party websites, including social media sites such as Facebook. We do this by matching information about your activity with information collected on third party sites.  
6. Change of purpose  
6.1 We will only use your personal data for the purposes for which we collected it or for another compatible purpose.  
6.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.  
6.3 We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.  
7. How we share your personal data  
7.1 We may have to share your personal data with the following parties for the purposes set out herein or for other purposes directly related to the purpose for which the information was collected.  

  •  Service providers: Contracted third parties providing the following services:  o data processing  o IT and system administration  o marketing, market research and communication  o printing and distribution of marketing materials  o mailing, freight and courier  o price comparison websites  o Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, consultants, insurers and recruiters.  
  •  Other third parties:  o regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances and/or where disclosure is required by law  o third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out herein o other entities in the same or similar industries to us, for reasons of public safety  o where the law requires or authorises us to do so  o other third parties that you have been informed of at the time any information is collected from you  

7.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.  
8. International transfers  
8.1 For the most part, your personal data is collected, stored and processed outside the European Economic Area (EEA).  
8.2 Certain third parties may collect personal data inside the EEA. 
8.3 If we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it as follows:  
8.3.1 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.  
8.3.2 Where we have entered into EU-approved standard contractual clauses with the recipient to give personal data the same protection it has in Europe.  
8.3.3 Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.  
8.4 Please contact us if you want further information. 


9. Your rights  
9.1 You have the following rights in relation to your personal data.  

  • Access: you can request access to a copy of the personal data we hold about you and to check that we are lawfully processing it.  
  • Correction: you can request that any incomplete or inaccurate data we hold about you is corrected, though we may need to verify the accuracy of the new data you provide to us.  
  • Erasure: you can ask us to delete or remove your personal data where there is no good reason for us continuing to process it or where you have successfully exercised your right to object to processing.  
  • Object to processing: where we are relying on a legitimate interest (or those of a third party) and you believe our processing of your personal data impacts your fundamental rights and freedoms, you may object to such processing for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.  
  • Restrict processing: you can ask us to suspend the processing of your personal data where you can satisfy us that you have legal grounds for such request.  
  • Data portability: you can request that your automated personal data is transferred to you or a third party. We will provide you or a third party you have chosen with your personal data in our commonly used format.   
  • Withdraw consent: you may withdraw your consent to our processing of your personal data. In which case, we may not be able to provide certain products or services to you.  

9.3 No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). On second or subsequent requests we may charge a reasonable fee or we may refuse to comply with your request. If we choose to decline your request, we will inform you of the decision and your right to complain to the Data Protection Officer within 1 month of the decision. 
9.4 What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure that personal data is not disclosed to any person who has no right to receive it.  
9.5 Time limit to respond: We respond to all legitimate requests without undue delay and within one month unless we notify you of a further delay. 
 
10. Security of your personal data  
10.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those qualified employees, agents, contractors and other third parties. They will only process your personal data on our instructions.  
10.2 We have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  
11. How long will you use my personal data for?  
11.1 We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it for, including satisfying any legal, accounting or reporting requirements.  
11.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.  
12. Contact Details  
12.1 EU Supervisory Authorities: If you are an EU data subject and feel that your personal data has been processed in a way that does not comply with the GDPR, you may lodge a complaint with us in the first instance and failing resolution with the relevant supervisory authority in your country.  
12.2 Data Protection Officer: We have appointed a data protection officer (DPO) who is also the EU Representative who is responsible for overseeing privacy issues. If you have any questions or complaints in relation to your personal data, please contact the DPO.  

  • Mandy Thomas 
  • Email address: info@tongariroexpeditions.com 
  • Postal address: P O Box 1169, Taupo 

13. Changes to the Privacy Policy and your duty to inform us of changes  
13.1 This version was dated on 23 November 2018.  
13.2 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.